How does the Faith Direct program work?

Unlike our competitors, Faith Direct manages every aspect of the program. There is no church training needed. No one at your church will have to manage mailings or handle sensitive financial information. Faith Direct is the only "turn-key" electronic offertory program.

Program Implementation

Faith Direct will manage the following:

• Customized enrollment packages sent directly to your members, including personalized letters, enrollment forms, and postage-paid return envelopes. All enrolled donors also receive acknowledgement letters with Faith Direct Offertory Cards which they may use during church services as a sign of their stewardship.
• Toll-free customer service number for enrollees and churches. You can quickly connectwith a knowledgeable Faith Direct employee - no confusing menu selections, just answers.
• Customized secure online enrollment through both the Faith Direct website and your church's website
• Secure online account management for enrolled members, giving them the ability to update personal information; manage donations; change payment information; view and download a monthly giving schedule and annual tax statements; request additional offertory cards and much more.

Donor Enrollment

Unlike our competitors, with Faith Direct you are not limited to online-only enrollment. Your members have access to several enrollment options to ensure their contributions, including:

• Personalized mailed enrollment forms
• In-pew self enrollment forms
• Church office enrollment forms
• Secure user-friendly online enrollment

All paper enrollment forms are keyed at a secure facility so the church office never has to expose itself to the risks associated with handling and storing personal and financial information.

Donation Processing

Faith Direct controls every aspect of the transaction process leaving the church office to focus on serving the community.

• Monthly transactions are processed on the 4th of the month or the next business day. Four business days later your church will receive the entire month's donations via either wire or ACH transfer.
• Donations may be made via both credit card and bank ACH transactions. This includes: American Express, Discover, MasterCard, Visa and either Checking or Savings accounts.
• All auditing and balancing of transactions is completed before the church receives the funds so there is no reconciliation process for the church.
• Faith Direct manages all individual transaction issues including confidential donor notifications of non-sufficient funds, credit card declines and expiring credit cards.

Reporting

Faith Direct's reporting services give our church clients access to the data they need to track the success of the program, this includes;

• Monthly Disbursement Reports detailing donor information, contribution amounts and designations, total donors and new donors.
• Monthly files that can be imported into your church management software database to record donations.
• Enrollment reports
• Year-end individual contribution statements for tax purposes.